topic Re: Charged full fee in Subscriptions

Charged full fee

indy81 — Mon, 20 May 2019 13:12:04 GMT

I signed up with the offer about 3 month for ar$ 3 and ar$ 99 after that, but now i was charged a$99, why did this happen?

OneByBoo — Mon, 20 May 2019 14:17:21 GMT

Hey there @indy81,

thanks for reaching out to the community !

Can you please provide some more info so i'll try and help ?

Your country, type of subscription, device and if you have screenshots of the offer it'll be great.

Waiting on your update 😃

indy81 — Tue, 21 May 2019 20:33:01 GMT

Argentina
Premium
Android (i don't know how is this relevant)
I sent an instagram screenshot saying what i subscribed to

Thanks

indy81 — Thu, 23 May 2019 13:36:24 GMT

Any advance on this? here is another image of the publicity on facebook

indy81 — Sat, 25 May 2019 12:13:09 GMT

If i don't have an update soon, i will be in the need of unsubscribing

OneByBoo — Sat, 25 May 2019 13:24:52 GMT

Hey there @indy81,

thanks for your patience!

I'd suggest checking out this help page to make sure you haven't created more than one account by mistake.

In any case needed, contacting support through this page would have them take a closer look and help solving the issue.

Note: Please reply to any automated mail you receive.

Let me know how it goes 😃