topic Spotify premium 0,99 for 3 months don’t activate in Subscriptions

0,99 cents Premium won't activate

Mikaiil — Wed, 29 May 2019 11:28:27 GMT

Plan

Free/Premium

Country

The Netherlands

Device

Samsung Galaxy S9

Operating System

Android

My Question or Issue

My Spotify account did not switch to Premium after i got the 3 months for 0,99 cents deal. It says that there has been subscripted 0,99 cents on the transaction history of my Spotify accout and my bank account. When i go to my profile, it says that i have a Free account. The account is new and i am sure i have never used this deal before on this account.

What could i do, any suggestions?

Re: 0,99 cents Premium won't activate

Jᴀᴄᴋ — Wed, 29 May 2019 15:42:47 GMT

Hey @Mikaiil thanks for reaching out to the Spotify Community,

Can you try signing out and signing back in for me and tell me if that works? Can you also make sure you got a confirmation email, to make sure the payment went through.

Let me know,

Jack 🙂

Re: 0,99 cents Premium won't activate

Mikaiil — Wed, 29 May 2019 15:58:34 GMT

Tried it a couple times, still doesn't work, also i do have the
confirmation mail and it says Enjoy Premium also shown that 0,99 cents have
been transfered.

Re: 0,99 cents Premium won't activate

OneByBoo — Thu, 30 May 2019 07:12:13 GMT

Hey there @Mikaiil,

In addition to what @Jᴀᴄᴋ said, there's an ongoing issue about this which i believe you should check out here.

Have a great day 😃

Spotify premium 0,99 for 3 months don’t activate

Esmeepompert — Thu, 30 May 2019 08:24:09 GMT

HELP

I bought the spotify premium for €0,99 but when i open the app i don’t see any of the premium functions and it says i have a free account, i already have confirmed my email, and my money is from my bankaccount.

Plan

Free/Premium

Country

Device

iPhone se

Operating System

(iOS 12.3