topic Re: Problem with account upgrade | Odeta Stuikys Rose in Subscriptions

Problem with account upgrade | Odeta Stuikys Rose

odetastuikysros — Thu, 15 Nov 2018 06:57:45 GMT

Hello

This is Odeta Stuikys Rose

I was trying to upgrade my account, but I am facing problem with that, I submitted all the required information to upgrade my account but it is showing me an error. After this, I tried to upgrade it after few days but it’s not working.

Can anyone help me with this?

Thank you

Re: Problem with account upgrade | Odeta Stuikys Rose

Jose_M — Thu, 15 Nov 2018 08:41:08 GMT

Hello @odetastuikysros!

Sorry to hear you're having trouble with this. Can you try this process using another browser or Incognito Mode? It might be worth trying another device. It'd also be great if you could include a screenshot of the error message you're getting.

Keep me posted and have a nice day!

Re: Problem with account upgrade | Odeta Stuikys Rose

BeEli44 — Fri, 16 Nov 2018 09:39:22 GMT

Hello Odeta Stuikys Rose

This is BeEli44.

Try another device it will definitely work.

Re: Problem with account upgrade | Odeta Stuikys Rose

odetastuikysros — Sat, 17 Nov 2018 05:49:36 GMT

Thanks for suggestions Jose_M and BeEli44

I tried with another device but still not working.

Re: Problem with account upgrade | Odeta Stuikys Rose

Jose_M — Sat, 17 Nov 2018 12:26:08 GMT

Hi there! Thanks for your reply.

Sorry to hear you’re still having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

Hope this helps!

Re: Problem with account upgrade | Odeta Stuikys Rose

mickson — Mon, 19 Nov 2018 11:23:12 GMT

Hello Odeta Stuikys Rose,

Are you sure your login details are correct?

Re: Problem with account upgrade | Odeta Stuikys Rose

odetastuikysros — Tue, 20 Nov 2018 05:57:24 GMT

Yes mickson I am sure my login details are correct.

Re: Problem with account upgrade | Odeta Stuikys Rose

Gabriel5522 — Wed, 21 Nov 2018 11:32:13 GMT

What kind of error? Odeta Stuikys Rose

Re: Problem with account upgrade | Odeta Stuikys Rose

zanib — Wed, 21 Nov 2018 12:27:12 GMT

Contact them directly

Re: Problem with account upgrade | Odeta Stuikys Rose

dahl12345 — Fri, 23 Nov 2018 11:17:56 GMT

contact them directly odeta stuikys rose.

Re: Problem with account upgrade | Odeta Stuikys Rose

odetastuikysros — Mon, 26 Nov 2018 05:15:33 GMT

Thanks for suggestion zanib and dahl12345

Re: Problem with account upgrade | Odeta Stuikys Rose

Jose_M — Mon, 26 Nov 2018 06:37:11 GMT

Hello @odetastuikysros!

Can you let me know if the steps in this Support article did the trick for you?

Keep me posted 🙂

Re: Problem with account upgrade | Odeta Stuikys Rose

Anneher44 — Wed, 28 Nov 2018 07:41:07 GMT

Hey odeta stuikys rose

Try different brower with different location.

Re: Problem with account upgrade | Odeta Stuikys Rose

odetastuikysros — Wed, 28 Nov 2018 07:44:46 GMT

Hello Jose_M

I am still facing same problem.

Re: Problem with account upgrade | Odeta Stuikys Rose

miron56789 — Wed, 28 Nov 2018 09:52:27 GMT

Odeta, might be possible you missed a single digit or something else.

Re: Problem with account upgrade | Odeta Stuikys Rose

balnco — Wed, 28 Nov 2018 11:34:49 GMT

check your login details and try again

Re: Problem with account upgrade | Odeta Stuikys Rose

Jose_M — Wed, 28 Nov 2018 14:03:33 GMT

Hello @odetastuikysros!

Can you try these three steps from the Support article? Here they are:

Wait a few days and try again.
There might have simply been a temporary connection problem when the transaction was attempted. We’d also recommend giving it a try in a private/incognito window in your web browser.
Try a different payment method.
We have a range of payment methods available. Try selecting an alternative method to what you’ve already tried.
Contact your bank or credit card company.
Their phone number is usually provided on the back of the card you’re trying to use.

Let me know if that does the trick!

Re: Problem with account upgrade | Odeta Stuikys Rose

Grove15s — Wed, 05 Dec 2018 12:20:15 GMT

contact your service provider odeta stuikys rose

Re: Problem with account upgrade | Odeta Stuikys Rose

bangor — Fri, 07 Dec 2018 10:18:56 GMT

I didn't face such kind of problem odeta. Ask customre care directly

Re: Problem with account upgrade | Odeta Stuikys Rose

Marlene214 — Thu, 27 Dec 2018 09:19:47 GMT

Hello Odeta Stuikys Rose
Try different browser or device to upgrade your account.