topic Re: Subscription payments in Subscriptions

Subscription payments

Ancielika — Mon, 27 May 2019 17:45:59 GMT

Premium for students

Italy

Samsung galaxy s7

Android

I've successfully payed (got charged on my bank account) still can't use the app without wifi. I have the receipt of May but it misses the April one.

Re: Subscription payments

Billy-J — Tue, 28 May 2019 00:33:33 GMT

Hey @Ancielika, and welcome to the community!

Hope you're doing great!

Sorry to hear this. Could you try a clean reinstall of the Spotify app? If that doesn't help, could you let me know your subscription status here?

Let me know how this goes 🙂

Re: Subscription payments

Ancielika — Tue, 28 May 2019 00:42:34 GMT

If I do so I'll delete all my downloads, won't I?

Re: Subscription payments

Billy-J — Tue, 28 May 2019 01:04:42 GMT

Hey @Ancielika.

Great question!

All of your saved music on the Spotify app will still be there even when you reinstall the app. Of course, you'll need to redownload the music - but no saved music is deleted from the Spotify app 🙂

Re: Subscription payments

Ancielika — Thu, 30 May 2019 10:23:54 GMT

I reinstalled the app but still says the payment was unsuccessful!

Re: Subscription payments

Billy-J — Thu, 30 May 2019 10:33:46 GMT

Hey @Ancielika.

Thanks for checking! If it says that the payment was unsuccessful - can you send me a screenshot of where it's saying that? Make sure to hide sensitive info when posting to the community.

Also, can you let me know where you upgraded to Premium (directly on Spotify.com, or a third party service)?

Let me know how this goes 🙂

Re: Subscription payments

Ancielika — Thu, 30 May 2019 10:54:05 GMT

I upgraded premium (students) directly on spotify

Re: Subscription payments

Ancielika — Thu, 30 May 2019 10:56:21 GMT

These are the receipts

Re: Subscription payments

Billy-J — Sat, 01 Jun 2019 20:52:58 GMT

Hey @Ancielika.

Thanks for the screenshots.

Based on those, it seems like April's charge didn't go through successfully on the regular billing date. When this happens, Spotify will send an email notification, but you won't immediately lose your subscription. Spotify will try to process the payment over the next few days. This explains why you were charged in May instead of the 19th of April.

Since you're also having issues with the payment for May, I'd recommend following these steps:

Cancel your subscription.
Wait for your account to revert to Free. You can check this on your subscription page.
Tip: You won’t lose any music or account settings by reverting to Free, but you will need to redownload anything you’ve made available for offline listening once you’re back on Premium.
Resubscribe to Premium.

Let me know how this goes 🙂