topic Error trying to redeem code in Subscriptions

Error trying to redeem code

vmgm — Thu, 30 May 2019 22:04:53 GMT

Plan

Premium

Country

Mexico

Device

Iphone 7, Lenovo

Operating System

(iOS 12, Windows 10)

My Question or Issue

I want to redeem a giftcard I get and when I enter the code, shows an error.

Can you help me please.

Thanks.

Re: Error trying to redeem code

Billy-J — Thu, 30 May 2019 22:44:27 GMT

Hey @vmgm, I'll be happy to help you!

No worries. Let's check a few things:

Make sure that the country that's registered on your account, is the same country the gift card was purchased
Enter the code correctly. For example, if a letter says (L), enter (L), not (l).

Once you've checked that, try redeeming the gift card using a different browser or incognito mode. If you're still having troubles, please send me a screenshot of the error messages being shown (make sure to hide sensitive info when posting to the community).

Let me know how this goes 🙂

Re: Error trying to redeem code

vmgm — Fri, 31 May 2019 14:43:32 GMT

Hi,

I try with cognito but I have the same problem.

I'm already premium user and I pay with paypal, but I want to add a giftcard a friend give me.

Thanks, regards.

Re: Error trying to redeem code

Billy-J — Fri, 31 May 2019 20:15:41 GMT

Hey @vmgm.

Thanks for the reply!

Did your friend purchase the gift card in the same country you're in at the moment? Also, what subscription do you have - is it Premium, or Premium for Students/Family?

Keep me posted 🙂

Re: Error trying to redeem code

Tovias150 — Fri, 12 Jul 2019 22:21:14 GMT

The same thing happens to me, I went to the store where I bought it and they told me that if it was active and it happened again, just in case and nothing.

Re: Error trying to redeem code

Billy-J — Fri, 12 Jul 2019 23:17:45 GMT

Hey @Tovias150,

Thanks for trying!

In this case, I'd recommend getting in touch with Customer Support here. They'll take a look and help you further.

Have a great weekend 🙂