topic Subscriptions! in Subscriptions https://community.spotify.com/t5/Subscriptions/Subscriptions/m-p/4759499#M117437 <P><STRONG>Plan</STRONG></P><P>Free/Premium</P><P><STRONG>Country&nbsp;</STRONG></P><P><STRONG>United Kingdom</STRONG></P><P>&nbsp;</P><P><STRONG>Device</STRONG></P><P>Nokia 3</P><P><STRONG>Operating System</STRONG></P><P>Android</P><P>My wife and I tried singing up to the 3 months premium for 99p, she's managed to get hers, but with me, it first said that a free trial has already been used with my account, even though it's a new account. So I tried again and got told that payment had failed. I checked my bank and two payments have already come out</P><P>&nbsp;</P> Fri, 31 May 2019 17:01:15 GMT soowoo 2019-05-31T17:01:15Z Subscriptions! https://community.spotify.com/t5/Subscriptions/Subscriptions/m-p/4759499#M117437 <P><STRONG>Plan</STRONG></P><P>Free/Premium</P><P><STRONG>Country&nbsp;</STRONG></P><P><STRONG>United Kingdom</STRONG></P><P>&nbsp;</P><P><STRONG>Device</STRONG></P><P>Nokia 3</P><P><STRONG>Operating System</STRONG></P><P>Android</P><P>My wife and I tried singing up to the 3 months premium for 99p, she's managed to get hers, but with me, it first said that a free trial has already been used with my account, even though it's a new account. So I tried again and got told that payment had failed. I checked my bank and two payments have already come out</P><P>&nbsp;</P> Fri, 31 May 2019 17:01:15 GMT https://community.spotify.com/t5/Subscriptions/Subscriptions/m-p/4759499#M117437 soowoo 2019-05-31T17:01:15Z Re: Subscriptions! https://community.spotify.com/t5/Subscriptions/Subscriptions/m-p/4759633#M117448 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/22835662">@soowoo</a>, I'll be happy to help you.</P><P>&nbsp;</P><P>First, please check your&nbsp;<A href="https://www.spotify.com/account/subscription/receipt/" target="_blank">Receipts page</A>&nbsp;to see if you have been charged recently on Spotify. Once you've checked that - could you try processing your payment using a different browser or incognito mode?</P><P>&nbsp;</P><P>If you're still having troubles, please try following&nbsp;<A href="https://support.spotify.com/account_payment_help/payment_help/problems-paying-for-spotify-by-card/" target="_blank" rel="noopener">these steps</A>.</P><P>Let me know how this goes <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> Fri, 31 May 2019 21:08:41 GMT https://community.spotify.com/t5/Subscriptions/Subscriptions/m-p/4759633#M117448 Billy-J 2019-05-31T21:08:41Z