topic Re: Spotify premium Premium still hasn’t worked in Subscriptions

Spotify premium

danielladavid2 — Mon, 03 Jun 2019 11:19:11 GMT

I used a 1 month gift voucher for Spotify premium on the 27th May for my account. However, today I was using it and it took me off premium. I checked and it says I’m using free view for Spotify which means I’m not longer premium suscribed. I tried logging out and back in and even deleted the app and reinstalled the app and premium still isn’t working. I do have the receipt on my email but the subscription hasn’t worked. Please help.

I am using an iPhone 6s

my username for Spotify is danielladavid2002

thank you

Re: Spotify premium

Bittencourt — Mon, 03 Jun 2019 13:33:06 GMT

Hi @danielladavid2, welcome to the Spotify Community!

My first suggestion in this case is that you double check if you have more than one Spotify account.

Please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.

Re: Spotify premium Premium still hasn’t worked

danielladavid2 — Mon, 03 Jun 2019 14:56:54 GMT

I clicked reset password. I was sent an email and it confirmed danielladavid2002 is my only account. My premium still isn’t working

Re: Spotify premium Premium still hasn’t worked

Bittencourt — Tue, 04 Jun 2019 11:27:46 GMT

Hey @danielladavid2,

That's odd. In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them.

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

Hope this is more helpful!