topic Subcriptions expired before due in Subscriptions

Subcriptions expired before due

parkbreath — Tue, 04 Jun 2019 00:23:03 GMT

Plan

Premium

Country

Indonesia

Device

Samsung Galaxy J7 Prime

Operating System

8.1.0 Oreo

My Question or Issue

Hello, I wanna ask about my subscriptions. I was updated my subscriptions on May 26th (image attached) but when I opened my Spotify today (June 4th), pop-up message about subscriptions expired showed up. Please look up for it. Thank you.

Re: Subcriptions expired before due

Billy-J — Tue, 04 Jun 2019 03:16:54 GMT

Hey @parkbreath, I'll be happy to help!

Did you recently change your Premium subscription to a different plan? Also, can you send me a screenshot of your Receipts page? Please make sure to hide sensitive info when posting to the community.

Keep me posted 🙂

Re: Subcriptions expired before due

parkbreath — Tue, 04 Jun 2019 04:25:44 GMT

Helloo, thank you for answering.. This is the receipt you asked for.. Sorry
if it was in Bahasa. No, I never changed my plan. I always used same plan.

Re: Subcriptions expired before due

Billy-J — Tue, 04 Jun 2019 10:24:40 GMT

Hey @parkbreath.

Thanks for the reply!
I didn't receive the screenshot. You're able to send the screenshot by going to 'Choose Files' at the bottom of your reply and then select your screenshot you'd like to share. Make sure to hide sensitive info when posting to the community.

Let me know how this goes 🙂