topic Re: Facturacion in Subscriptions

Facturacion

Uma2005 — Tue, 21 May 2019 15:35:06 GMT

Buenas tardes.

Desde diciembre Enero recibo doble cobro por una unica cuenta, he cancelado la suscripcion pasando a cuenta free y aun sigo recibiendo el cobro en mi tarjeta VISA. Solicito solucion

Re: Facturacion

Jose_M — Tue, 21 May 2019 19:46:30 GMT

Hey @Uma2005!

Thanks for reaching out, I hope you don't mind me replying in English.

If you’ve been charged twice I recommend looking at this Spotify Answer for the next steps to take. I'd also suggest reading this Support article for me info.

Keep me posted 🙂

Re: Facturacion

Uma2005 — Tue, 04 Jun 2019 14:59:43 GMT

Todos esos pasos ya los realice con anterioridad y no tuve solución. Ya
busque cuentas posibles, ya cancele suscripción premium y sigo recibiendo
débitos. Necesito que verifiquen el motivo por qué yo no lo encuentro.

Re: Facturacion

Peter — Thu, 13 Jun 2019 06:30:02 GMT

Hey @Uma2005.

Thanks for getting back to us 🙂

In that case, we suggest reaching out to our Customer Support team here. They'll be able to take a look backstage and see what's happening on your account.

Let us know how it goes! We'll be here in case you have any questions 😉