topic Re: Sheerid takes long in Subscriptions

Sheerid takes long

ETL1 — Fri, 07 Jun 2019 23:24:33 GMT

Dear Spotify Staff

A few days ago I tried to upgrade from free to Student premium by sending a document for verification to SheerId. Unfortunately I still haven't had an answer from SheerId, and when I want to re-apply I can't. I'm a student of a university in Belgium, so maybe that's a reason why it takes that long?

Does it take a long time to get a reply from those guys or did something go wrong?

In the attachment you can find the document I send to them through the inquiry.

Thanks for reading and have a lovely weekend

ETL1

Re: Sheerid takes long

Billy-J — Sat, 08 Jun 2019 03:59:16 GMT

Hey @ETL1, I'll be happy to help.

Could you try submitting your student status using manual verification here? Keep in mind this process may take 30 days or longer (sometimes less 🙂).

I'd recommend checking out this page to learn more about Premium for Students.

I hope this helps!

Re: Sheerid takes long

ETL1 — Sat, 08 Jun 2019 07:41:57 GMT

Thanks for the answer, but like two hours after I posted the topic, I got the reply from SheerId so we're cool.
But thank you for answering

ETL1

Re: Sheerid takes long

Billy-J — Sat, 08 Jun 2019 17:48:47 GMT

Hey @ETL1.

Awesome. You're very welcome.

Let me know if you need help in the future 🙂