topic Re: Premium not available anymore in Subscriptions

Premium not available anymore

seppelausmpott — Wed, 05 Jun 2019 05:47:34 GMT

Good morning folks,

for any reasony Spotify did not charge my bank account in June even though I did not cancel my contract.

Can anybody help?

Thanks,

Sebastian

Re: Premium not available anymore

Allioz — Wed, 05 Jun 2019 07:32:42 GMT

Hey I have the same issue.

I now resubscribed but have 2 invoices for June.

@Spotify team: Please make sure you do not double book the fee and please take care of canceling one of the invoices for this month!!

Re: Premium not available anymore

Peter — Thu, 13 Jun 2019 09:37:36 GMT

Hey @seppelausmpott.

Thanks for reaching out to us about this!

You can check to see which payment method you're using to pay for Premium by going to your account overview page here and clicking on the subscription tab.

If you've checked again and there's still no charge from Spotify where you'd expect there to be one, then we suggest you reach out to our Customer Support team here, who will be able to take a closer look at your account and see what's happening.

@Allioz - if you think you've been double-charged, make sure to check out this Spotify Answer, which lists the various reasons this might happen and also what to do about it.

Let us know if either of you have any further questions 🙂