topic Re: 3-month Premium Eligibility in Subscriptions

3-month Premium Eligibility

lnsalgado03 — Wed, 05 Jun 2019 11:16:23 GMT

Plan

Free/Premium

Country

Philippines

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

iPhone 6 plus

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

iOs 12.3.1

My Question or Issue

Spotify Montly Premium is about to expire today and I want to register under the 3-month premium but it shows that my account is not legible. Why is that?

Re: 3-month Premium Eligibility

lnsalgado03 — Wed, 05 Jun 2019 16:30:14 GMT

Spotify just registered the account for only a month automatically and reduced the cellular load as payment. Is the three-month premium not available?

Re: 3-month Premium Eligibility

Peter — Fri, 14 Jun 2019 10:39:43 GMT

Hey @lnsalgado03.

Thanks for reaching out to us about this.

Our winback offer is for current Free users who returned to the Free service before April 15th, 2019 (one month before the start date of the offer).

Therefore, since your Premium subscription was still active at the time you posted in this thread, you will not be eligible for this offer.

Hope that clears things up! Make sure to keep your eye out for other offers in the near future 😉