topic Re: Payment in Subscriptions

Payment

EmanuelOctavian — Mon, 17 Jun 2019 06:23:25 GMT

Plan

Premium

Country

Romania

Device

Samsung Galaxy S8+,

Operating System

Android Oreo

My Question or Issue

I am having this issue i pay for the Premium service but at Subscripition and Payment apears that i do not have a premium Spotify . I do have the card transfer images . I want to cancel my payments , please help

Re: Payment

Billy-J — Mon, 17 Jun 2019 07:01:38 GMT

Hey @EmanuelOctavian, thanks for reaching out!

To confirm and help you further, you're trying to cancel your Premium subscription but you're not able to log in?

Keep me posted.

Re: Payment

EmanuelOctavian — Mon, 17 Jun 2019 12:46:53 GMT

Thanks for the reply . My account works just fine , it doesn't show that i do have a premium ... , but as prof i have the monthly money transfer .

Re: Payment

Billy-J — Mon, 17 Jun 2019 14:23:19 GMT

Hey @EmanuelOctavian.

Thanks for confirming! Could you try following these steps?

Let me know how this goes 🙂

Re: Payment

EmanuelOctavian — Mon, 17 Jun 2019 14:36:02 GMT

I tried this possible solutions allready . Please cancel the payments on the account *snip*s far as my later action will be to not give up from app service

Re: Payment

Billy-J — Mon, 17 Jun 2019 15:43:02 GMT

Hey @EmanuelOctavian.

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!