https://community.spotify.com/t5/Subscriptions/2-User-Names/m-p/4769650#M117943 <P><STRONG>Plan</STRONG></P><P>Free/Premium - BOTH</P><P><STRONG>Country - USA</STRONG></P><P>&nbsp;</P><P><STRONG>Device</STRONG></P><P>(Phone XS</P><P><STRONG>Operating System</STRONG></P><P>(iOS 10, Android&nbsp;Oreo, Windows 10,etc.)</P><P>&nbsp;</P><P><STRONG>My Question or Issue - I have two user names - scanlonbrooke6 (my free account) and brookescanlon (my premium account). I use brookescanlon, however, when I try to reset my password, it doesn't work. It's being sent to an unknown or nonexistent email address. How can I get my access back - my payment is up to date and it is frustrating there is no one to call. Please, can someone help? Correct email address is <SPAN>*snip*, which should be associated with my brookescanlon user name.</SPAN></STRONG></P><P>&nbsp;</P> Mon, 17 Jun 2019 21:47:41 GMT brookescanlon 2019-06-17T21:47:41Z https://community.spotify.com/t5/Subscriptions/2-User-Names/m-p/4769650#M117943 <P><STRONG>Plan</STRONG></P><P>Free/Premium - BOTH</P><P><STRONG>Country - USA</STRONG></P><P>&nbsp;</P><P><STRONG>Device</STRONG></P><P>(Phone XS</P><P><STRONG>Operating System</STRONG></P><P>(iOS 10, Android&nbsp;Oreo, Windows 10,etc.)</P><P>&nbsp;</P><P><STRONG>My Question or Issue - I have two user names - scanlonbrooke6 (my free account) and brookescanlon (my premium account). I use brookescanlon, however, when I try to reset my password, it doesn't work. It's being sent to an unknown or nonexistent email address. How can I get my access back - my payment is up to date and it is frustrating there is no one to call. Please, can someone help? Correct email address is <SPAN>*snip*, which should be associated with my brookescanlon user name.</SPAN></STRONG></P><P>&nbsp;</P> Mon, 17 Jun 2019 21:47:41 GMT https://community.spotify.com/t5/Subscriptions/2-User-Names/m-p/4769650#M117943 brookescanlon 2019-06-17T21:47:41Z https://community.spotify.com/t5/Subscriptions/2-User-Names/m-p/4769747#M117945 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/22877048">@brookescanlon</a>,&nbsp;thanks for reaching out!<BR /><BR />I’d recommend reaching out to Spotify for more help with this. You can find some more info <A href="https://www.spotify.com/about-us/contact/" target="_blank">here</A> on how to do this. I hope this helps!</P> Tue, 18 Jun 2019 01:22:01 GMT https://community.spotify.com/t5/Subscriptions/2-User-Names/m-p/4769747#M117945 Billy-J 2019-06-18T01:22:01Z