topic Re: I redeemed my Spotify code but I didn't receive any email from you, and I didn't get Spotify p in Subscriptions

I redeemed my Spotify code but I didn't receive any email from you, and I didn't get Spotify p

1pxfbzvx8zvt4c9 — Tue, 02 Jul 2019 15:54:21 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Billy-J — Tue, 02 Jul 2019 16:04:18 GMT

Hey @1pxfbzvx8zvt4c9, help's here!

Could you let me know what happens when you redeem the Gift Card code again here?

A screenshot of what happens would be very helpful. Make sure to hide sensitive info when posting to the community.

Keep me posted!

1pxfbzvx8zvt4c9 — Tue, 02 Jul 2019 16:13:03 GMT

Could you use the translator?

*community rock star edit - removed gift card info*

Billy-J — Tue, 02 Jul 2019 16:14:56 GMT

No worries, it seems like something has gone wrong when you tried to redeem the code - so the code is still valid.

Could you try redeeming it using a different browser or incognito mode?

Let me know how this goes 🙂

1pxfbzvx8zvt4c9 — Tue, 02 Jul 2019 16:25:58 GMT

It doesn't work

Billy-J — Tue, 02 Jul 2019 16:27:03 GMT

Thanks for trying those steps.

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!