topic No access to account in Subscriptions

No access to account

Will706 — Sat, 06 Jul 2019 16:54:40 GMT

Plan

Free/Premium

Country

Canada

Device

iPhone 8plus

Operating System

iOS

My Question or Issue

My daughter cannot access her account because she forgot her password and account name and the email used to sign up is inaccessible as well .

I need to cancel the auto pay since she Connor log in . How can I cancel an account we cannot log into ??

Re: No access to account

Billy-J — Sat, 06 Jul 2019 21:21:42 GMT

Hey @Will706, thanks for reaching out to the Community!

For this particular case, I would encourage you to reach out to support through the anonymous contact form. So long as you are entirely logged out of Spotify.com (alternatively, you can access the form through an incognito window/private browsing) the form will allow you to use an email of your choosing for correspondence.

If you would prefer to not use the contact form, or require an alternative means of contact, you can always reach out to @SpotifyCares on twitter, or the Spotify Cares Facebook page.

I hope this helps!

Re: No access to account

Billy-J — Sat, 06 Jul 2019 21:22:13 GMT

Hey @Will706, thanks for reaching out to the Community!

If you would prefer to not use the contact form, or require an alternative means of contact, you can always reach out to @SpotifyCares on twitter, or the Spotify Cares Facebook page.

I hope this helps!