topic Re: Being charged after card expired in Subscriptions

Being charged after card expired

zt44 — Sat, 06 Jul 2019 19:22:14 GMT

Premium

United States

Device

Motorola Z2

Macbook Air

My Question or Issue

Several months ago Spotify told me that my credit card expired (which it did) and that my Premium subscription would be paused until I updated my payment information. I had been using spotify scarcely in general so I never updated it. Today I went to update the payment again and I noticed recurring payements still happening from several months ago even though it never gave me access to premium? I'd like a refund please or some free months of premium because the payments should have stopped. I have no intention of cancelling but something has to change.

Re: Being charged after card expired

Billy-J — Sat, 06 Jul 2019 21:35:09 GMT

Hey @zt44, thanks for reaching out to the Community!

Let's make sure these charges are coming from the right account. Could you send me a screenshot of your Receipts page? Please make sure to hide any sensitive info when posting to the community.

Thanks!

Re: Being charged after card expired

zt44 — Sat, 06 Jul 2019 21:56:01 GMT

See how theres a 9.99 charge on Jun 30th but it doesnt show up on the spotify page? There's a 9.99 charge like that for every month since January.

Re: Being charged after card expired

Billy-J — Sun, 07 Jul 2019 01:05:27 GMT

Hey @zt44,

Thanks for the photo. Could you also let me know what your subscription status is here?

Keep me updated 🙂

Re: Being charged after card expired

zt44 — Sun, 07 Jul 2019 01:35:01 GMT

It is premium status now because I just renewed the account. After the card
expired it said "premium paused"

Re: Being charged after card expired

Billy-J — Sun, 07 Jul 2019 02:00:15 GMT

Hey @zt44,

Thanks. I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!