topic Re: Why am I being charged more???!! in Subscriptions

Why am I being charged more???!!

Sziring — Thu, 18 Jul 2019 21:47:23 GMT

I have a subscriber for some time now. I ordered the premium service and for MONTHS I have been charged $16+ instead of the advertised $9.99 a month. I am very unsatisfied and would like something to be done!

Thank You!

Re: Why am I being charged more???!!

Billy-J — Fri, 19 Jul 2019 01:45:51 GMT

Hey @Sziring, thanks for reaching out to the Community!

In this case, I'd recommend checking under 'Charged more than once in a month' section here. From there, you'll find an option to contact Customer Support.

I hope this helps 🙂

Re: Why am I being charged more???!!

pandanoelle — Tue, 14 Jan 2020 14:48:16 GMT

Super late response but I haven’t found anyone else give a proper solution yet: I had been switched to the family plan after running out of time on the student plan. Had to go to account settings on my desktop to change the plan to regular premium. Hope this helps anyone searching in the future!

Re: Why am I being charged more???!!

Petya — Wed, 15 Jan 2020 12:58:01 GMT

Hey there @Sziring and @pandanoelle,

Thanks for posting here!

The reason why you were charged more could be because:

The Student discount has expired and hasn't been renewed so it reverted to the previous subscription plan you were on. Then, you should renew the discount.
Someone has gained access to your account and has changed the plan.

If you have doubts it could be reason number 2, check out this article on how to protect your account.

Keep us posted!