topic Re: Zahlung in Subscriptions

Zahlung

Touringo — Fri, 19 Jul 2019 12:12:34 GMT

Plan

Family Premium

My Question or Issue

Moin Community,

als Zahlungsmehode benutzte ich die Lastschrift. Diesen Monat konnte ich leider nicht zahlen und mein Premium wurde entfernt. Um meine Rechnung auszugleichen, hat meine Freundin den Betrag von 14.99€ ausgeglichen unter Berücksichtigung des Verwendungszwecks. Erkennt dies Spotify?

LG, Daniel

Re: Zahlung

Billy-J — Fri, 19 Jul 2019 16:12:46 GMT

Hey @Touringo, thanks for reaching out to the Community!

I hope you don't mind me replying back in English.

To confirm - you were unable to renew your Premium subscription, so it got canceled. Then, your girlfriend gave you funds to pay for the Premium subscription?

Is that correct? If it is, can you let me know what the issue is when renewing your subscription?

Keep me posted 🙂

Re: Zahlung

Touringo — Fri, 19 Jul 2019 17:18:41 GMT

Hello,

thank you for the fast answer. Yes, that is correct. Now my girlfriend has paid the open balance but our accounts are still not back on premium. Do I have to create a new Family Premium Account or will I be able to use the old one without changing anything?

Greetings,

Daniel Eberhardt

Re: Zahlung

Billy-J — Fri, 19 Jul 2019 21:22:31 GMT

Hey @Touringo,

Thanks for confirming!

Are you or your girlfriend the owner of the Premium for Family plan? Could you also let me know your subscription status here?

Keep me posted 🙂

Re: Zahlung

Touringo — Sat, 20 Jul 2019 07:55:41 GMT

Hey Billy-J,

I am the owner of our family Account. Right now my Status is spotify free. What should I do next?

Have a nice day!

Daniel

Re: Zahlung

Billy-J — Sat, 20 Jul 2019 17:30:16 GMT

Hey @Touringo,

Thanks for getting back to me!

Could you send me a screenshot of your Receipts page? Please make sure to hide sensitive info when posting to the Community.

Could you also ask your girlfriend if her account status is Free or Premium?

Keep me updated 🙂

Re: Zahlung

Touringo — Sat, 20 Jul 2019 20:15:56 GMT

Here is my Receipt and my Girlfriends account status is Free.

Re: Zahlung

Billy-J — Sat, 20 Jul 2019 23:16:50 GMT

Hey @Touringo,

Thanks for that photo.

In this case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a great day!

Re: Zahlung

Touringo — Sun, 21 Jul 2019 07:26:19 GMT

Thank you my friend!