topic A member of my family accepts the invitation and receives: "You cannot join this plan". What to do? in Subscriptions

A member of my family accepts the invitation and receives: "You cannot join this plan". What to do?

Marcomini — Wed, 24 Jul 2019 20:09:08 GMT

Plan

Premium

Country

Brazil

Device

iPhone 5s

Operating System

iOS 12.2

My Question or Issue

Re: A member of my family accepts the invitation and receives: "You cannot join this plan"

Billy-J — Wed, 24 Jul 2019 21:15:09 GMT

Hey @Marcomini, thanks for reaching out to the Community!

Could you try sending another invite to that member using a different valid email address? If you're still having troubles, please let me know if they have joined a Premium for Family plan in the last 12 months.

Let me know how this goes 🙂

Re: A member of my family accepts the invitation and receives: "You cannot join this plan"

Marcomini — Wed, 24 Jul 2019 21:46:55 GMT

Hey @Billy-J, thanks for your attention! 🙂

Could you try sending another invite to that member using a different valid email address?

I did it, I used other valid e-mail but didn´t work, too. 😞

If you're still having troubles, please let me know if they have joined a Premium for Family plan in the last 12 months.

I joined a Premium for Family just 3 months ago.

Let me know how this goes 🙂

It isn´t working yet. 😞

Re: A member of my family accepts the invitation and receives: "You cannot join this plan"

Billy-J — Wed, 24 Jul 2019 21:51:53 GMT

Hey @Marcomini,

Thanks for trying those steps!
The reason you're not able to join this Premium for Family plan is that you've already joined one in the last 12 months. As stated here, it says "You can only switch from one Family plan to another once every 12 months".

If you have any more questions or need more help - just let me know 🙂

Re: A member of my family accepts the invitation and receives: "You cannot join this plan"

Marcomini — Wed, 24 Jul 2019 22:08:00 GMT

Hey @Marcomini,

Thanks for your answer!

I think is hapening a misunderstanding here...

I just got at the first time this Premium for Family plan, then me, my wife and one of my daugther are using without problem, but my other daughter is having this problem...

I can put 6 people in this plan, 5 pleople plus me, and i don´t understand why just the account of one of my two daughters doesn´t work and the others 4 are working good.

Can you help in this issue?

Re: A member of my family accepts the invitation and receives: "You cannot join this plan"

Billy-J — Thu, 25 Jul 2019 05:32:47 GMT

Hey @Marcomini,

Thank you for the info.

Has your daughter previously joined a Premium for Family plan in the last 12 months?

Keep me posted 🙂

Re: A member of my family accepts the invitation and receives: "You cannot join this plan"

Marcomini — Thu, 25 Jul 2019 11:34:58 GMT

Hey @Billy-J,

No, my daughter have never previously joined a Premium for Family plan. It is the first time.

Thank you for your attention. 🙂

Re: A member of my family accepts the invitation and receives: "You cannot join this plan"

Billy-J — Thu, 25 Jul 2019 22:44:14 GMT

Hey @Marcomini,

Is your daughter over the age of 13? Could you send me a screenshot of the error message being shown (make sure to hide sensitive info when posting to the Community).

Keep me updated 🙂

Re: A member of my family accepts the invitation and receives: "You cannot join this plan"

Stensvold — Tue, 08 Oct 2019 10:32:14 GMT

I having the same problem. You can´t join your own plan, it says when I try to invite my daughter. Both wife and another daughter are invited and it works fine.

Sincerely Håvard Stensvold

Re: A member of my family accepts the invitation and receives: "You cannot join this plan"

Billy-J — Tue, 08 Oct 2019 16:26:26 GMT

Hey @Stensvold,

I'd recommend starting a new thread about this here. Please make sure to include all info and the Community will be happy to help.

Have a great day 🙂