topic Re: Problem with Subscription in Subscriptions

Problem with Subscription

WalterWhite001 — Sun, 11 Aug 2019 14:37:14 GMT

Plan

Premium

Country

Italy

Device

iPhone XR

Operating System

iOS 12

My Question or Issue

I canceled my € 9.99 monthly subscription and joined a Spotify Family group, I would like to know if it is possible to get a refund for the month I paid but I would not use

Re: Problem with Subscription

Billy-J — Sun, 11 Aug 2019 14:45:17 GMT

Hey @WalterWhite001, thanks for reaching out to the Community!

I'd recommend checking out Spotify's refund policy under 'Don't want Premium overall?' section for some more info and the next steps to take.

Have a great day 🙂

Re: Problem with Subscription

WalterWhite001 — Sun, 11 Aug 2019 14:51:47 GMT

I had already looked at that section, unfortunately even there I can't solve and understand how to get the refund

Re: Problem with Subscription

Billy-J — Sun, 11 Aug 2019 15:07:48 GMT

Hey @WalterWhite001,

On that page under that section - there is an option to Contact Spotify. You should see in blue color 'contact us'.

Re: Problem with Subscription

WalterWhite001 — Sun, 11 Aug 2019 17:32:57 GMT

This option under “Useful Link” doesn’t work