topic Re: Activition difficulties in Subscriptions

Activition difficulties

Seanfinegan — Tue, 20 Aug 2019 22:34:22 GMT

Hello Spotify Community Forum

On Monday I purchased a 1-month premium service for Spotify and about 25 minutes ago I went to put in the 11 digit combination - tried atleast 6 times trying different letters cause 8 looked like B and 0 looked like o/O

After 6 attempts I got frustrated so I turned to the community to look for answers

I purchased the 1 month premium at a Tesco score not far from me in Glasgow I have the receipt and the receipt says activation successful yet when I try to activate it says error.

So is it that I've been sold a false code or hasn't the cashier activated the card properly?

Any help would be amazing thank you

Sean

Re: Activition difficulties

Seanfinegan — Wed, 21 Aug 2019 01:24:29 GMT

This is what I get after correctly putting in the correct code

Re: Activition difficulties

Jᴀᴄᴋ — Wed, 21 Aug 2019 01:27:45 GMT

Hey @Seanfinegan thanks for reaching out to the community!

Can you try using a different device, and a new browser? It might help to go incognito on chrome. If that doesn't work, can you try a different internet connection? If all else fails let me know and we can go try some other troubleshooting solutions.

-Jack 🙂

Re: Activition difficulties

Seanfinegan — Wed, 21 Aug 2019 01:37:02 GMT

Hello Jack thank you for your message

I have tried another device

I have tried with WiFi on and off

I have tried different Web Browsers

Still saying something is wrong

Re: Activition difficulties

Jᴀᴄᴋ — Thu, 22 Aug 2019 13:40:09 GMT

Hey again,

In that case it sounds like one of two things:

An account issue or it could be a gift card issue.

I am going to recommend you reach out to Spotify support directly here.

Best,

Jack