topic [Subscription] Can't go premium in Subscriptions

[Subscription] Can't go premium

Zygfryt — Wed, 21 Aug 2019 09:16:10 GMT

Plan

Free

Country

Poland

Device

Operating System

Windows 10

My Question or Issue

Hello,

About 2 days ago my yearly subscription has expired. Now when I try to subscribe for very basic premium subscription (not duo, not group, just that basic premium) I get something like:

It looks like you don't meet the conditions to take advantage of this offer, but we have different ones for you.

Since you can't offer any discount for annual subscription there is no point in doing that so I would like to go monthly subscription. Still, I am not able to. Maybe if you don't care about your old clients then at leas let them use your subscription in normal way.

Re: [Subscription] Can't go premium

OneByBoo — Wed, 21 Aug 2019 09:39:00 GMT

Hey there @Zygfryt,

thanks for posting !

Can you please confirm you aren't trying to subscribe to any special offer on the Spotify website ?

In addition, any error number or screenshots of the issue can help solving it quicker.

waiting on your update:)

Re: [Subscription] Can't go premium

Zygfryt — Wed, 21 Aug 2019 09:52:36 GMT

I assume it is not any special offer. So I get from my desktop client to subscription page by clicking 'Upgrade account' and website mainly contains this:

Sorry that it is in polish however I'm not able to change language apparently. Next when I click "Przejdź na premium" which means something like "Go for premium" I'm redirected here:

Here we have that info that I do not meet the requirements and I'm offered with Duo, Family, Student etc. subscriptions.

Thanks for fast response.

Re: [Subscription] Can't go premium

Zygfryt — Thu, 22 Aug 2019 09:05:09 GMT

I see that you really care about your customers. That's hilarious that someone want to pay you (and have payed at least last 5 years) and you still don't care about bugs of your product.

Re: [Subscription] Can't go premium

OneByBoo — Thu, 22 Aug 2019 18:42:33 GMT

Hey there @Zygfryt,

sorry for the late response.

Please try the following:

Try upgrading from a different browser or in an incognito or private window in your current browser
Try again from a different device

If none of these do the trick, make sure you're logged in with your Spotify account in an incognito window, then go here to upgrade.

Let me know how it goes 🙂

Re: [Subscription] Can't go premium

Zygfryt — Wed, 28 Aug 2019 11:53:23 GMT

Hello,

still same response. Is there any technical support? Like admin or IT which would check 'inside' what is going on with my account?

Re: [Subscription] Can't go premium

OneByBoo — Thu, 29 Aug 2019 19:20:49 GMT

Hey @Zygfryt,

thanks for the update !

Can you please confirm you tried using a different device/network connection and heading here to upgrade: https://www.spotify.com/purchase/panel/no-trial ?

If you're getting the same error message from a different device/network connection, you should reach out to support here.

This way they can take a closer look at your account and help.

Waiting on your update 🙂