topic problem with spotify in Subscriptions

problem with spotify

Terezasventkova — Wed, 21 Aug 2019 12:15:20 GMT

Hello, I have a question. I have a problem with my account. Some time ago I wanted to activate Spotify Premium, but I had problems with it. After three months my credit card payments began to be debited. Premium is not active, but payments are still being charged. I'd like to ask you for advice. I'd like to cancel sending my payments, but I don't know how. I'm sorry for my english, i don't speak english good.

Re: problem with spotify

Billy-J — Thu, 22 Aug 2019 10:41:51 GMT

Hey @Terezasventkova, thanks for reaching out to the Community!

Are you seeing any charges on your Receipt's page?

If you're not and you don't know how you're being charged, then I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a great day!