topic Re: How long lasts Premium - update when 0.10 Euro in Subscriptions

How long lasts Premium - update when 0.10 Euro

Holger1308 — Tue, 27 Aug 2019 08:10:35 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I allowed to Spotify getting money from my bank. They booked 10 Cent (0.10 EUR) but nothing happens. My Abo is "free". No Premium.

Questuon: how long needs Spotify to Update my Account to Premium?

Billy-J — Tue, 27 Aug 2019 10:42:43 GMT

Hey @Holger1308, thanks for reaching out to the Community!

To confirm, you've been charged but haven't been able to use your Premium subscription?

Keep me posted 🙂

Holger1308 — Tue, 27 Aug 2019 10:47:39 GMT

Yes, no subscription

Billy-J — Tue, 27 Aug 2019 10:51:36 GMT

Thanks for confirming.

Could you also send me a screenshot of your Reciepts page? Make sure to hide sensitive info when posting to the Community.

Keep me updated 🙂

Holger1308 — Tue, 27 Aug 2019 10:57:51 GMT

I have not received the 0.10 back. I make it, if received. Hope you mean that.

Billy-J — Tue, 27 Aug 2019 16:06:46 GMT

In this case, I'd recommend checking out Spotify's refund policy > Don't want Premium afterall? section for what to do next.

Have a great day 🙂