topic My subscription hasn't started in Subscriptions https://community.spotify.com/t5/Subscriptions/My-subscription-hasn-t-started/m-p/4813761#M119704 <P>As in the photos, I paid. After payment, it says you have used the three-month trial but the money was taken from my bank card.&nbsp;</P><P>&nbsp;</P><P><STRONG>Plan</STRONG></P><P>Free</P><P><STRONG>Country</STRONG></P><P>Turkey&nbsp;</P><P><STRONG>Device</STRONG></P><P>General Mobile GM5 PLUS</P><P><STRONG>Operating System</STRONG></P><P>Android 8.0</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P><STRONG>Will my premium membership begin?</STRONG></P><P>Will the money be refunded?</P><P>&nbsp;</P> Thu, 29 Aug 2019 12:08:49 GMT Ebru01 2019-08-29T12:08:49Z My subscription hasn't started https://community.spotify.com/t5/Subscriptions/My-subscription-hasn-t-started/m-p/4813761#M119704 <P>As in the photos, I paid. After payment, it says you have used the three-month trial but the money was taken from my bank card.&nbsp;</P><P>&nbsp;</P><P><STRONG>Plan</STRONG></P><P>Free</P><P><STRONG>Country</STRONG></P><P>Turkey&nbsp;</P><P><STRONG>Device</STRONG></P><P>General Mobile GM5 PLUS</P><P><STRONG>Operating System</STRONG></P><P>Android 8.0</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P><STRONG>Will my premium membership begin?</STRONG></P><P>Will the money be refunded?</P><P>&nbsp;</P> Thu, 29 Aug 2019 12:08:49 GMT https://community.spotify.com/t5/Subscriptions/My-subscription-hasn-t-started/m-p/4813761#M119704 Ebru01 2019-08-29T12:08:49Z Re: My subscription hasn't started https://community.spotify.com/t5/Subscriptions/My-subscription-hasn-t-started/m-p/4813788#M119705 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/23052447">@Ebru01</a>, thanks for reaching out to the Community!</P><P>&nbsp;</P><P>Could you try following all of the troubleshooting steps in <A href="https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/" target="_blank" rel="noopener">this support article</A>?</P><P>&nbsp;</P><P>If that doesn't help, could you let me know your subscription status in your <A href="https://www.spotify.com/account/overview" target="_blank" rel="noopener">account overview page</A>?</P><P>&nbsp;</P><P>Keep me posted <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Thu, 29 Aug 2019 13:22:05 GMT https://community.spotify.com/t5/Subscriptions/My-subscription-hasn-t-started/m-p/4813788#M119705 Billy-J 2019-08-29T13:22:05Z