Changing plan from premium to family plan

wolferleen — Fri, 30 Aug 2019 20:26:27 GMT

Plan premium family plan

Country

Ireland

Device

Honor 10

My Question or Issue

I started Spotify on the 99cent for 3 months offer, this officially ended and I was charged 9.99 euro to stay on the premium plan. I wasn't notified that I was going to be charged or that my trial was over. However, I wanted to upgrade to the premium family plan which I have also paid already. So now I have been charged 9.99 for the premium account and again 14.99 for the premium family plan. Can I get a refund for the 9.99 payment?

Re: Changing plan from premium to family plan

Billy-J — Fri, 30 Aug 2019 20:36:59 GMT

Hey @wolferleen, thanks for reaching out to the Community!

I'll be happy to help.

I'd recommend getting in touch with Customer Support here. They'll take a look and do their best to help.

Have a great day 🙂

topic Changing plan from premium to family plan in Subscriptions

Changing plan from premium to family plan

Re: Changing plan from premium to family plan