topic Re: I did, but she wants to pay again in Subscriptions

I did, but she wants to pay again

BasserN — Sat, 31 Aug 2019 15:18:54 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

*community rock star edit - removed personal info*

Re: I did, but she wants to pay again

Billy-J — Sat, 31 Aug 2019 15:19:45 GMT

Hey @BasserN, thanks for reaching out to the Community!

I saw your photo, but I am unsure what you need help with.

Can you tell me what you need help with exactly?

Keep me posted 🙂

Re: I did, but she wants to pay again

BasserN — Sat, 31 Aug 2019 16:13:22 GMT

spotify wants money from me again

Re: I did, but she wants to pay again

BasserN — Sat, 31 Aug 2019 16:22:22 GMT

*community rock star edit - removed payment info*

Re: I did, but she wants to pay again

Billy-J — Sat, 31 Aug 2019 16:21:52 GMT

Hey @BasserN,

Thanks confirming!

Are you able to use your Premium subscription (such as unlimited skips, no ade) in the Spotify app?

Keep me posted 🙂

Re: I did, but she wants to pay again

BasserN — Sat, 31 Aug 2019 18:02:49 GMT

yes

Re: I did, but she wants to pay again

BasserN — Sat, 31 Aug 2019 19:56:21 GMT

yes, but I get a payment error

Re: I did, but she wants to pay again

Billy-J — Sun, 01 Sep 2019 08:45:29 GMT

Hey @BasserN,

Do you get the payment error in the app as you discover a Premium feature?

If you can use all of your Premium features but get a payment error on the website, the best thing to do here is wait for your billing date and let me know if you get charged or if you're unable to process payment on your billing date.

Re: I did, but she wants to pay again

BasserN — Sun, 01 Sep 2019 12:28:08 GMT

I can use all premium features

Re: I did, but she wants to pay again

Billy-J — Sun, 01 Sep 2019 16:04:43 GMT

Hey @BasserN,

Thanks for confirming!

In this case, it's best to follow what I mentioned in my last reply:

Wait until your billing date and if you're charged as normal - you're good to go. If you're not being charged and a payment error still shows up, please let me know and I'll take a closer look.

I'll keep this thread open in case you need anything! 🙂