topic Payment Problem in Subscriptions

Payment Problem

NickHunt7 — Mon, 02 Sep 2019 18:55:36 GMT

Hi There

Currently on a Spotify Free account, cancelled Premium a while ago due to some financial stuff I was going through.

I believe that my account may be locked out of starting the subscription again due to failed payments trying to go through. Is there any possibility that can be done?

I have been through all of the usual Troubleshooting steps as well and done everything. Really not looking forward to creating a completely new account and copying music over via Playlists etc.

I am using mainly iOS devices but the subcription doesn't show up as Managed by iTunes at all on my phone/MacBook

If anything else is needed please let me know

Thanks in Advance

Re: Payment Problem

Luan — Tue, 03 Sep 2019 00:55:06 GMT

Hey, @NickHunt7
Welcome to Spotify Community and thanks for reaching out here!

If you're trying to subscribe for the Spotify Premium through Apple in-app payment service, you won't be able to fo it, because that function was discontinued. More info here:

Paying for Spotify through Apple

About the fact that you are not getting the possibility to subscribe to Spotify again and considering that you've already read the articles about Payment troubleshooting, are you sure that your card is able to recur payments and online purchases?

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

Re: Payment Problem

imaginarychris — Tue, 03 Sep 2019 00:55:20 GMT

Hey there,

Thanks for reaching out.
It's best to get in touch with Customer Support here: https://support.spotify.com/contact-spotify-anonymous/.

I hope this helps!