topic Re: Subscription payment in vain? in Subscriptions

Subscription payment in vain?

niiqqo — Sun, 01 Sep 2019 17:22:10 GMT

I have been paying my subscrpition without interruprtion since 2018 and since a few weeks I am no longer able to benefit from the "premium" package as before. i have tried logging out of all devices, confirming the payments via paypal, all is in order...please help i am feeling slightly robbed!

Re: Subscription payment in vain?

Billy-J — Sun, 01 Sep 2019 18:46:45 GMT

Hey @niiqqo, thanks for reaching out to the Community!

Could you try logging out > restart device > log back in? If that doesn't help, could you try following some troubleshooting steps in this support article?

Let me know how this goes 🙂

Re: Subscription payment in vain?

niiqqo — Sun, 01 Sep 2019 20:50:55 GMT

Hi there, thanks for your quick reply. Unfortunately I tried everything the article suggested, but nothing worked. It might have to do with the country I am registered with, but i am unable to change the country settting in my profile.. It only shows "france" as the only option, but I live in Mali currently. Also, it doesn't change the fact that I paid my dues for two months without receiving the corresponding service. I expect spotify to reimburse that money or offer the premium service for free.

Re: Subscription payment in vain?

Billy-J — Tue, 03 Sep 2019 03:54:38 GMT

Hey @niiqqo,

Can you provide me the following information:

1. Have you taken a long pause from using Spotify?
2. When you check your playlists, do you see any difference?
3. Can you try checking if you have another account with any possible email addresses of yours? Use the article to find out.

Keep me posted 🙂

Re: Subscription payment in vain?

medusa_beats — Tue, 03 Sep 2019 15:54:56 GMT

hey i bought spotify premium 12 month last night

but now, im free and not premium please help me guys

Re: Subscription payment in vain?

niiqqo — Tue, 03 Sep 2019 21:26:31 GMT

Hello,

no, none of the above apply.

Only that my subscription payments appear to be taken into account anymore. If I am unable to rectify this within the next 24 hours, I will annul my subscription.

Dominique

Re: Subscription payment in vain?

Billy-J — Thu, 05 Sep 2019 04:00:53 GMT

Hey @niiqqo,

To confirm, are you able to find all of your songs and playlists in your account?
Keep me posted 🙂