https://community.spotify.com/t5/Subscriptions/antel/m-p/4819557#M119967 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/23075955">@Soledadmunoz</a>, thanks for reaching out to the Community!<BR /><BR /></P><P>I hope you don't mind me replying back in English.</P><P>Could you try following some troubleshooting steps&nbsp;<A href="https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/" target="_blank" rel="noopener">here</A>? If those don't help, please let me know each step you've completed and what the outcome was for each.</P><P>&nbsp;</P><P>Let me know how this goes <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> Sun, 08 Sep 2019 06:04:58 GMT Billy-J 2019-09-08T06:04:58Z https://community.spotify.com/t5/Subscriptions/antel/m-p/4819495#M119963 <P>Cambie a premium en Uruguay con convenio de la empresa a antel pero sigo figurando free</P><P>&nbsp;</P> Sat, 07 Sep 2019 23:01:20 GMT https://community.spotify.com/t5/Subscriptions/antel/m-p/4819495#M119963 Soledadmunoz 2019-09-07T23:01:20Z https://community.spotify.com/t5/Subscriptions/antel/m-p/4819557#M119967 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/23075955">@Soledadmunoz</a>, thanks for reaching out to the Community!<BR /><BR /></P><P>I hope you don't mind me replying back in English.</P><P>Could you try following some troubleshooting steps&nbsp;<A href="https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/" target="_blank" rel="noopener">here</A>? If those don't help, please let me know each step you've completed and what the outcome was for each.</P><P>&nbsp;</P><P>Let me know how this goes <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> Sun, 08 Sep 2019 06:04:58 GMT https://community.spotify.com/t5/Subscriptions/antel/m-p/4819557#M119967 Billy-J 2019-09-08T06:04:58Z https://community.spotify.com/t5/Subscriptions/antel/m-p/4819696#M119975 <P>No me dio resultado</P> Sun, 08 Sep 2019 14:04:39 GMT https://community.spotify.com/t5/Subscriptions/antel/m-p/4819696#M119975 Soledadmunoz 2019-09-08T14:04:39Z https://community.spotify.com/t5/Subscriptions/antel/m-p/4820977#M120023 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/23075955">@Soledadmunoz</a>,</P><P>&nbsp;</P><P>In this case, I'd recommend reaching out to Antel since they're the ones managing your subscription.</P><P>&nbsp;</P><P>You can also check out<SPAN>&nbsp;</SPAN><A href="https://support.spotify.com/account_payment_help/subscription_information/information-for-subscribers-through-broadband-supplier-or-mobile-carrier/" target="_self" rel="nofollow noopener noreferrer">this</A><SPAN>&nbsp;</SPAN>page, which has more info about your subscription with Antel.</P><P>&nbsp;</P><P>I hope this helps!</P><P>&nbsp;</P> Wed, 11 Sep 2019 03:53:00 GMT https://community.spotify.com/t5/Subscriptions/antel/m-p/4820977#M120023 Billy-J 2019-09-11T03:53:00Z