topic Re: Help with Family Premium Plan in Subscriptions

Help with Family Premium Plan

Bitterlee — Mon, 09 Sep 2019 22:34:01 GMT

Plan

Premium

Country

Device

iphone

Operating System

ios

My Question or Issue

Your "upgrades" to Spotify Family Premium Plan tell me I have to re-invite my existing members with a geo-locating link to confirm they live with me. I tried doing this and the links don't work or are expired. How do I fix this? Your twitter help is ignoring me. I'm about this close to canceling, and I am very frustrated.

Re: Help with Family Premium Plan

Billy-J — Tue, 10 Sep 2019 03:18:22 GMT

Hey @Bitterlee, thanks for reaching out to the Community!

I'm sorry to hear this.

Could you send them another invite using a different browser or private window? If that doesn't help, then please let me know what happens when they try to join the plan (a screenshot would be best helpful in this case).

Keep me posted 🙂

Re: Help with Family Premium Plan

Bitterlee — Tue, 10 Sep 2019 16:34:49 GMT

Thanks for getting back to me Billy - I think my issue was that I misunderstood the new policies. I thought existing users on my premium account, (aka my kids), needed to be re-invited. Apparently, they don't. They're all able to use the service for now.