topic Re: CHARGED TWICE in Subscriptions

CHARGED TWICE

JShah30 — Fri, 13 Sep 2019 07:54:32 GMT

Plan: Premium

Country: India

Device: Nokia 8.1

Operating System: Android One

My Question or Issue

I was charged Rs. 66 on my first attempt to register the student premium account. The money was deducted from my UPI ID as well however it did not reflect on the Spotify payment page. The second time, the payment was registered on both my UPI ID and Spotify. When will my initial payment be refunded or reversed to me? I have the receipt of my first transaction as well which shows a deduction of Rs. 66 from my account.

Re: CHARGED TWICE

Billy-J — Fri, 13 Sep 2019 10:14:09 GMT

Hey @JShah30, thanks for reaching out to the Community!

I'd recommend checking out Spotify's refund policy > Charged more than once in a month? section for the next steps to take.

I hope this helps 🙂

Re: CHARGED TWICE

Loxer — Fri, 13 Sep 2019 10:16:33 GMT

Hey @JShah30, welcome to the Community.

Hope you're doing great!

Sorry to hear that.

I'd suggest checking this Spotify Answer for more help.

Have a nice day 🙂