topic Renew payment details in Subscriptions

Renew payment details

VictoriaAmalie — Tue, 17 Sep 2019 08:12:54 GMT

Plan

Premium

Country

South Africa

Device

iPhone

Operating System

iOS 10

My Question or Issue

Hi, I keep getting the email that I need to update my card/payment information and I’ve done so with 3 different cards and I do not have any more cards to choose from. What is going on? This can’t possobly be right?

Re: Renew payment details

Billy-J — Tue, 17 Sep 2019 12:29:08 GMT

Hey @VictoriaAmalie, thanks for reaching out to the Community!

What happens when you do update the payment details? Could you try updating your payment details using a different browser?

Keep me posted 🙂

Re: Renew payment details

VictoriaAmalie — Mon, 23 Sep 2019 14:29:56 GMT

thank you for getting back to me.
I ended up changing country as I have a Norwegian card as well, bt non of
my South African cards worked more than once which was really frustrating
as I live in SA and obviously earn ZAR its going to get difficult to keep
paying with my Norwegian card.

Any suggestions?

Thank you!

Re: Renew payment details

Billy-J — Tue, 24 Sep 2019 10:27:33 GMT

Hey @VictoriaAmalie,

Can you let me know if you get an error message? If you do, could you send me a screenshot of that? Please make sure to hide sensitive info when posting to the Community.

Keep me updated 🙂