topic Re: Activating Student Discount problems. in Subscriptions

Activating Student Discount problems.

user-removed — Tue, 17 Sep 2019 13:31:56 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

Hello,

I have just received confirmation that I am eligible for the student discount for Spotify. When I go to activate it with payment, it says that I have had a trial before, although I have only used this account a few months ago and have used only the free version. I will attach pictures to further explain.

Thanks

Re: Activating Student Discount problems.

OviiiOne — Tue, 17 Sep 2019 15:33:54 GMT

Hello and welcome to the Spotify Community!

Have you used the payment method you tried to use in another Spotify account?

Have you tried to subscribe to the offer in an incognito/private mode window?

Re: Activating Student Discount problems.

Jᴀᴄᴋ — Tue, 17 Sep 2019 16:13:23 GMT

Hey @user-removed thanks for reaching out to the Spotify Community.

The reason you are unavailable to subscribe to this offer is because your account has used it's 30 say free trial for premium. This deal registers that you get a 90 day trial IF you have never had premium before. Unfortunately because you have used you trial your current account is unable to subscribe to this deal. Never fear, you can create a new account on Spotify and transfer your playlists via the desktop app. Let me know what you do.

Best,

Jack 🙂

Re: Activating Student Discount problems.

user-removed — Tue, 17 Sep 2019 19:08:23 GMT

The thing is, I haven’t used any sort of trial and I’m getting that I did. That’s why I’m asking

Re: Activating Student Discount problems.

user-removed — Tue, 17 Sep 2019 19:12:01 GMT

Ill

make another account.

Re: Activating Student Discount problems.

Jᴀᴄᴋ — Wed, 18 Sep 2019 02:12:56 GMT

Oh that is odd indeed.

Can you try using a different device and/or a different payment method?

Let me know,

Jack

Re: Activating Student Discount problems.

user-removed — Wed, 18 Sep 2019 02:24:09 GMT

Thanks for the reply. I managed to fix everything and switched to another service. Thanks for your help!

Re: Activating Student Discount problems.

Jᴀᴄᴋ — Wed, 18 Sep 2019 04:45:11 GMT

Glad to hear switching accounts worked!