https://community.spotify.com/t5/Subscriptions/Problems-with-premium-account/m-p/4825472#M120275 <P>Hello I have opened a premium account(with 3 months free trail) on the 5th of Septembre. After rebooting my telephone Yesterday I can not use my premium account anymore, only the free account.&nbsp;</P><P>I have tried to open the account again, but then I recieve the message that my creditcard has been used already.&nbsp;</P><P>My profile says that I am using a free account.&nbsp;</P><P>Are there other people with the same problems?</P><P>Thanks in advance!</P><P>&nbsp;</P> Wed, 18 Sep 2019 15:24:17 GMT Pimvin 2019-09-18T15:24:17Z https://community.spotify.com/t5/Subscriptions/Problems-with-premium-account/m-p/4825472#M120275 <P>Hello I have opened a premium account(with 3 months free trail) on the 5th of Septembre. After rebooting my telephone Yesterday I can not use my premium account anymore, only the free account.&nbsp;</P><P>I have tried to open the account again, but then I recieve the message that my creditcard has been used already.&nbsp;</P><P>My profile says that I am using a free account.&nbsp;</P><P>Are there other people with the same problems?</P><P>Thanks in advance!</P><P>&nbsp;</P> Wed, 18 Sep 2019 15:24:17 GMT https://community.spotify.com/t5/Subscriptions/Problems-with-premium-account/m-p/4825472#M120275 Pimvin 2019-09-18T15:24:17Z https://community.spotify.com/t5/Subscriptions/Problems-with-premium-account/m-p/4825512#M120278 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/23100909">@Pimvin</a>, thanks for reaching out to the Community!</P><P>&nbsp;</P><P>Could you let me know your subscription status <A href="https://www.spotify.com/account/overview" target="_blank" rel="noopener">here</A>?</P><P>&nbsp;</P><P>If it says Free, could you try following some troubleshooting steps <A href="https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/" target="_blank" rel="noopener">here</A>?</P><P>&nbsp;</P><P>Let me know how this goes <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Wed, 18 Sep 2019 16:37:25 GMT https://community.spotify.com/t5/Subscriptions/Problems-with-premium-account/m-p/4825512#M120278 Billy-J 2019-09-18T16:37:25Z