topic Re: Subscription question in Subscriptions

Subscription question

gui_rodrigues — Tue, 17 Sep 2019 17:11:57 GMT

wiPlan

Premium

Country

Portugal

Operating System

(Android Marshmallow)

I have Spotify Premium with Student Discount and I renewed my discount today because it ends tomorrow.

My question is: Will it change to Spotify Premium and i'll be charged 7 EUR while I wait for SheerID email?

Thanks you

Re: Subscription question

Billy-J — Wed, 18 Sep 2019 01:09:12 GMT

Hey @gui_rodrigues, thanks for reaching out to the Community!

Great question.

If your student status doesn't get renewed by tomorrow, you'll be reverted to the Free service. If you do get charged tomorrow for the regular Premium subscription, please let me know.

Keep me updated on what happens tomorrow 🙂

Re: Subscription question

gui_rodrigues — Wed, 18 Sep 2019 16:33:44 GMT

@Billy-J wrote:
Hey @gui_rodrigues, thanks for reaching out to the Community!

Great question.
If your student status doesn't get renewed by tomorrow, you'll be reverted to the Free service. If you do get charged tomorrow for the regular Premium subscription, please let me know.

Keep me updated on what happens tomorrow 🙂

Hey @Billy-J

Thanks for your answer 😀 I checked my subscription details and it says that my next bill will be 6.99 EUR on September 20th and I didn't get the SheerID email today

What if I don't get it tomorrow too? Will I be charged 6.99 EUR?

Re: Subscription question

Billy-J — Wed, 18 Sep 2019 17:50:06 GMT

Hey @gui_rodrigues,

Thanks for getting back to me!

You shouldn't be charged tomorrow, and you should be reverted to the Free service.

If you DO get charged, please let me know.

Also, I'd recommend checking your spam/junk folders if you haven't recieved an email from SheerID.

Keep me updated 🙂

Re: Subscription question

gui_rodrigues — Sat, 21 Sep 2019 13:33:05 GMT

@Billy-J wrote:
Hey @gui_rodrigues,

Thanks for getting back to me!
You shouldn't be charged tomorrow, and you should be reverted to the Free service.

If you DO get charged, please let me know.
Also, I'd recommend checking your spam/junk folders if you haven't recieved an email from SheerID.

Keep me updated 🙂

Hi @Billy-J,

I got the Sheer ID e-mail today....FINALLY!!

So, I've done all the steps to get the Premium for Students but in the subscription page on my profile, it says this:

Why does it so long to change to Premium for Students?

Thank you

Re: Subscription question

Billy-J — Tue, 24 Sep 2019 02:39:34 GMT

Hey @gui_rodrigues,

Yay, I'm happy - and thanks for the screenshot!
Could you try accessing your Premium for Students account using a different browser or private window?

If that doesn't help, it's best to wait until you get charged and check your bank statements or receipts page if you get charged the regular Premium price or the student discount, and always keep me posted.

🙂

Re: Subscription question

gui_rodrigues — Wed, 25 Sep 2019 14:32:59 GMT

Hey @Billy-J,
Thanks for your reply!!

I checked the receipt page after reading your answer and i was charged the regular Premium price on September 20th

Re: Subscription question

Billy-J — Thu, 26 Sep 2019 02:57:20 GMT

Hey @gui_rodrigues,

Thanks for getting back to me.

In that case, I'd recommend checking out Spotify's refund policy > Overcharged for the student discount? section for more info and the next steps to take.

I hope this helps 🙂