FAMILY PLAN DOUBLE CHARGES

brucekoken — Mon, 23 Sep 2019 15:46:15 GMT

Plan

FAMILY PREMIUM

Country

usa

Device

pc, iphone 10, macbook pro latest os

Operating System

windows 10, ios

My Question or Issue

Just switched to family plan (14.99 per month). However, up to this point my kids had - and are still - incurring individual charges on their premium plans (9.99 per month). I need to cancel those indiviudal charges since they are now under family plan. Please advise how I do this while of course keeping their playlists

Re: FAMILY PLAN DOUBLE CHARGES

Emilia_8 — Mon, 23 Sep 2019 18:10:30 GMT

Hi @brucekoken,

You shouldn't be charged for your kids accounts after them accepting the invite to Premium Family. However, if your Premium subscription was handled by a third party, you'll need to contact them to cancel your Premium.

You can check status of their accounts here, just make sure you're logged to the correct account.

Changing plans does not affect playlists, likes and follows. You can use an existing account to join Premium Family. All its details will remain the same

If you were double charged, I'd recommend using this contact form.

topic FAMILY PLAN DOUBLE CHARGES in Subscriptions

FAMILY PLAN DOUBLE CHARGES

Re: FAMILY PLAN DOUBLE CHARGES