topic Re: Spotify family in Subscriptions

Spotify family

cfx90 — Sat, 21 Sep 2019 12:12:02 GMT

Salve, mi è arrivata questa email stamattina. Ero premium ma adesso mi ritrovo free, cosa dovrei fare in merito? Vi ringrazio anticpatamente.
Email:
Ti volevamo informare che sei stato rimosso da Spotify Premium Family da 21mgooxtv37ovk4ogga7jg7tq.
Non sei più su Premium, ma puoi comunque usare Spotify per ascoltare tutto ciò che hai salvato: i tuoi brani, i tuoi album e le tue playlist.

Re: Spotify family

Billy-J — Sat, 21 Sep 2019 19:50:35 GMT

Hey @cfx90, thanks for reaching out to the Community!

Are you a member of a Premium for Family plan, or the owner? If you're the owner, please let me know your subscription status in your account overview. Also, it's best to follow some troubleshooting steps here.

Let me know how this goes 🙂

Re: Spotify family

cfx90 — Sat, 21 Sep 2019 19:53:42 GMT

Yes of course, I'm a member of spotify family.

Re: Spotify family

Billy-J — Tue, 24 Sep 2019 02:46:15 GMT

Hey @cfx90,

Thank you for confirming.

Could you try logging out/in of your account? Can you also send me a screenshot of your account overview page? Please make sure to hide sensitive info when posting to the Community.

Keep me updated 🙂