topic Re: Spotify Family in Subscriptions

Spotify Family

Puddingen — Tue, 24 Sep 2019 11:59:29 GMT

Plan

Premium Family

Country

Norway

Device

Samsung Galaxy 9

Operating System

Android

My Question or Issue

I paid 169kr for my Premium family, 3 days later spotify tried to take 169 more, what is this? I am not paying that price for 3 days.

Re: Spotify Family

Luan — Tue, 24 Sep 2019 14:36:26 GMT

Hey, @Puddingen
Welcome to Spotify Community and thanks for reaching out here!

I suggest that you contact the Customer Support to get help on it. Just go on there and answer the questions that best explain your issue and then tap "I still need help". Fill the form and then you'll need to wait for a reply on your inbox.
If you get an automated reply email telling you to check the help section or the community, you need to reply to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
You can also tweet to @SpotifyCares on Twitter or message Spotify Cares on Facebook.

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

Re: Spotify Family

Billy-J — Tue, 24 Sep 2019 14:57:09 GMT

Hey @Puddingen, thanks for reaching out to the Community!

Could you let me know your subscription status here? Also, how often are you being charged and let me know where you're seeing this message.

Keep me posted 🙂

Re: Spotify Family

Puddingen — Wed, 25 Sep 2019 16:00:30 GMT

Status is payment failed, i am getting charged twice a month

Re: Spotify Family

Billy-J — Thu, 26 Sep 2019 02:55:17 GMT

Hey @Puddingen,

Thanks for that info.

I'd recommend getting in touch with Customer Support.

They'll take a look and do their best to help 🙂