topic Retry payment in Subscriptions

Retry payment

Skagerström — Thu, 17 Oct 2019 17:40:29 GMT

Why can't I just press a button to retry the payment? I didn't have enough money on the account when the autogiro tried to draw the money.

The only option was to "update" my details by simply readding the card information. Spotify impresses by constantly have weird "feauters" that suck. Just add a "Retry" button!
And I still, after 6-7 years, can't open the Spotify exe from a web link. But that's another issue. But since that hasn't been fixed I doubt this will be fixed either. Just add more bloat 😛

Re: Retry payment

Brunelicia — Sun, 20 Oct 2019 20:52:31 GMT

Hey @Skagerström ,

Thanks for reaching out. I hope you're doing great.

If you have any ideas related to Spotify, feel free to post your suggestions on the Ideas Submissions, it'll allow other users, stars and moderators to vote for them.

Thanks 🙂

Re: Retry payment

swanky-n-spanky — Thu, 19 Mar 2020 04:47:39 GMT

It's not a bug!

It's just another essential feature that everybody else has (Except Spotify hahaaaaaa..).

If failing to add obvious and important features was a sport, Spotify would take the gold, silver, bronze, and every "Good effort" ribbon afterwards.

Re: Retry payment

solamyl — Sat, 25 Apr 2020 20:50:11 GMT

I had exactly the same problem - my payment method (credit card) was working many months before but this time unexpectedly haven't succeeded.

I looked for "retry payment" button, but there is nothing like this.

I contacted the "chat" support. They recommended to re-enter (the same) payment details, which helped. But this seems to me very strange 😞

I told them that "retry" button would be fine, but they considered re-entering all as clean solution and didn't feel any need for that button :-(((