topic Re: Problems with Duo Plan in Subscriptions

Problems with Duo Plan

alejopearl1 — Fri, 18 Oct 2019 20:28:51 GMT

Plan

DUO

Country

Colombia

Device

Smartphone and laptop

Operating System

Android and Windows

My Question or Issue

I had a Family Premium plan for me and my wife, then I changed to Duo Plan one week ago. My account is working OK but I have problems with my wife's account. The link for invitation doesn`t work. I tried several times, closing accounts and begining again in all devices but doesn`t work.
Payment is OK. My account works OK in premium but in my wife's account doesn't work and only can enjoy Spotify free.
Attached you can find the screenshot that always appears when the invitation is sended.
Thanks for your help

Re: Problems with Duo Plan

Billy-J — Sat, 19 Oct 2019 04:34:24 GMT

Hey @alejopearl1, thanks for reaching out to the Community!

I'm sorry to hear this.

Could you follow the steps in this support article > The Invite isn't working section?

Let me know how this goes 🙂

Re: Problems with Duo Plan

goose61 — Sun, 27 Oct 2019 00:30:51 GMT

I have the same problem than Alejopearl1 but i can't solve it with the indications of rockstar22...any idea? thanks a lot!

Re: Problems with Duo Plan

Blue777 — Sun, 27 Oct 2019 23:17:07 GMT

Your support link doesnt work...

Re: Problems with Duo Plan

Billy-J — Wed, 30 Oct 2019 10:58:44 GMT

Hey @goose61,

Could you let me know if you've set up your plan's address correctly here? Once there's an address, the member you're trying to invite should be able to accept their invite.

@Blue777,

Could you let me know if the country you're in supports Premium Duo? If you're not in a country that supports Duo, it would explain why you're having trouble viewing the support page or inviting another Duo member.

Keep me posted everyone!

Problems with Duo Plan

Vivi15 — Wed, 20 Nov 2019 20:48:31 GMT

I'm from Brazil. I had a Family Premium plan for me and my husband, then I changed to Duo Plan tree weeks ago. My account is working OK but I have problems with my husband's account. The link for invitation doesn`t work. I tried several times, closing accounts and begining again in all devices but doesn`t work. Payment is OK. My account works OK in premium but in my husband's account doesn't work and only can enjoy Spotify free. Thanks for your help.