My gift card code dosent work

born2slip — Fri, 25 Oct 2019 16:00:20 GMT

My gift card code dosent work, with error "Something went wrong. Try again, or get help."

Re: My gift card code dosent work

Maxim — Fri, 25 Oct 2019 16:28:38 GMT

Thanks for reaching out.

Let’s try a few things:

Check that the country registered to your account is the same as where the gift card was purchased.
Make sure you enter the code correctly. For example: try 0 (zero) instead of O, and I instead of l (lower case L).
If you bought your gift card from a store, it might not have been activated when purchased. Please return to the store and ask them to activate it.
Check the code hasn’t already been redeemed. You can check this on your account page.
You can also check to see if you have any other accounts you might have applied it to.
Keep in mind that Codes are not redeemable for Premium for Family or in conjunction with other discounts and promotions.

Let me know how it goes 🙂