topic Re: Troubles on redeeming voucher in Subscriptions

Troubles on redeeming voucher

tilde85 — Mon, 28 Oct 2019 14:42:36 GMT

Plan

Premium

Country

Italy

Device

PC Dell/HP Windows 10, Mobile Huawey P30 Pro

Operating System

Windows 10

My Question or Issue
Thanks to my company's welfare, I receveid several voucher. I choose Spotify, so for this reason since april I take several voucher for Spotify (single ticket Premium subscription 3 months)

2x in April = 6months
4x in july = 12 months

Now I took
2x in october = 6 months

For first voucher, I had no problems, for second october voucher website sent me error.
is there a maximum limit of months that can be redeemed? I need to wait 3 months?

Re: Troubles on redeeming voucher

OneByBoo — Mon, 28 Oct 2019 18:24:06 GMT

Hi there @tilde85,

thanks for posting !

Is your account currently running on Premium by these vouchers ?

Can you please visit your account overview at Spotify.com and let me know what is the expiration date on your subscription ?

Thanks a lot for your cooperation 🙂

Re: Troubles on redeeming voucher

tilde85 — Tue, 29 Oct 2019 07:26:04 GMT

Yes. I always paid for my subscription, but now currently my account running on Premium by last vouchers. Expiration date 02/21.