Account issues Family premium

user-removed — Fri, 01 Nov 2019 09:26:08 GMT

Hi,

I hope anyone here can help. I just created a new account to use as a family account.

However, after putting in my information and payment info, etc. I should get 3 months premium family for free but so far my account is still set to free

I also can not add any other accounts to my "family" it looks like its stuck in limbo.
funny detail when I am playing music I won't get any advertisements at all

The account was created yesterday, I paid the 0.1 cents to verify the payment.

Logged out logged back. waited 24 hours confirmed my account a few times with the email I got.

I also got a confirmation email that I should get the 3-month premium.

At this time I am running out of ideas, can anyone assist with this?

Regards,

Patrick

Re: Account issues Family premium

OneByBoo — Sat, 02 Nov 2019 19:25:23 GMT

Hi there @user-removed,

I hope you're doing well !

Can you please visit your account overview at Spotify.com and let me know of your presented subscription type ?

Thanks for your cooperation 🙂

topic Re: Account issues Family premium in Subscriptions

Account issues Family premium

Re: Account issues Family premium