https://community.spotify.com/t5/Subscriptions/18app/m-p/4853033#M121232 <P>Hi&nbsp;@user-removed,</P><P>thanks for reaching out to the community !</P><P>&nbsp;</P><P>I hope you don't mind me replying in English.</P><P>From the look of things, you might have created more the one account and you have logged into the "Free" subscription one.</P><P>&nbsp;</P><P>First, please visit your account overview at <A href="https://www.spotify.com/" target="_self">Spotify.com</A> to view your subscription status.</P><P>Then, use <A href="https://support.spotify.com/article/do-i-have-an-additional-account/" target="_self">this</A> help page to locate all accounts listed with your details and make sure you relog onto the right one.</P><P>&nbsp;</P><P>Waiting to see how you did <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Tue, 05 Nov 2019 19:02:17 GMT OneByBoo 2019-11-05T19:02:17Z https://community.spotify.com/t5/Subscriptions/18app/m-p/4853014#M121231 <P>Salve,<BR />vi contatto in quanto ho riscontrato problemi nel pagamento con il mio buono 18app.</P><P>Oggi alle 17:30 ho creato un buono di 120 euro con il mio profilo 18app precisamente scegliendo ‘Musica Registrata’.<SPAN><BR /></SPAN>Ho inserito poi il codice come coupon richiedendo il nuovo codice da riscattare poi con il mio profilo Spotify però purtroppo non mi è comparso il profilo Premium e risulta che io abbia ancora il Free. Il codice che ho riscattato era: feeFpZrrdC<BR />Ho anche ricevuto il numero della transazione ed è n. 1216336364150108.<BR />Fatemi sapere al più presto.</P> Tue, 05 Nov 2019 18:24:51 GMT https://community.spotify.com/t5/Subscriptions/18app/m-p/4853014#M121231 user-removed 2019-11-05T18:24:51Z https://community.spotify.com/t5/Subscriptions/18app/m-p/4853033#M121232 <P>Hi&nbsp;@user-removed,</P><P>thanks for reaching out to the community !</P><P>&nbsp;</P><P>I hope you don't mind me replying in English.</P><P>From the look of things, you might have created more the one account and you have logged into the "Free" subscription one.</P><P>&nbsp;</P><P>First, please visit your account overview at <A href="https://www.spotify.com/" target="_self">Spotify.com</A> to view your subscription status.</P><P>Then, use <A href="https://support.spotify.com/article/do-i-have-an-additional-account/" target="_self">this</A> help page to locate all accounts listed with your details and make sure you relog onto the right one.</P><P>&nbsp;</P><P>Waiting to see how you did <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Tue, 05 Nov 2019 19:02:17 GMT https://community.spotify.com/t5/Subscriptions/18app/m-p/4853033#M121232 OneByBoo 2019-11-05T19:02:17Z