topic Re: Cant get spotify premium and got charged 99 cents 6 times in Subscriptions

Cant get spotify premium and got charged 99 cents 6 times

DarkGreenGS — Wed, 06 Nov 2019 05:24:04 GMT

I cant purchase spotify student premium because i have already used the free trial on the card i am using to purchase it and every time i have tried, i have been charged 99 cents. I have also tried a non trial premium page, but it wont let the transaction go through.

Plan

Premium

Country

Australia

Device

Any device

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Re: Cant get spotify premium and got charged 99 cents 6 times

Petya — Wed, 06 Nov 2019 11:56:45 GMT

Hey there @DarkGreenGS,

Thanks for reaching out!

Just to confirm - you can't get a free trial with that card because you've already had one. But you can try opening an Incognito Window and purchasing Premium Student there, by copying and pasting this link into the browser: http://www.spotify.com/student

You can also check out the Charged more than once in a month section of this article to get an idea what might have happened and why. Most likely the payments didn't go through and are pending, so they should return on your bank account.

Here's more info on how the Premium Student subscription works.

If you're still having trouble purchasing the trial, tell us if you're getting an error message and what it says.

We hope this helps!

Re: Cant get spotify premium and got charged 99 cents 6 times

DarkGreenGS — Wed, 06 Nov 2019 09:10:19 GMT

Hi Petya,

When i try and purchase premium for students it says "It looks like you've taken a trial before, which means you aren't eligible for this offer. But you can still get Subscribe to Premium for Students.".

I just want to get premium for students without the three month trial, but there is no where i can do so.

Re: Cant get spotify premium and got charged 99 cents 6 times

Petya — Wed, 06 Nov 2019 12:21:31 GMT

Hey again @DarkGreenGS,

Thanks for replying so quickly!

Then we'd suggest you to try the following:

Use a different payment method to subscribe for Premium Student. Check the supported payment methods in your country on your account page.
After that, try changing the payment method with your preferred one.

Send us a screenshot or write the exact error message if you get one. Thanks!

We're here for you!🙂🙂🙂

Re: Cant get spotify premium and got charged 99 cents 6 times

DarkGreenGS — Wed, 06 Nov 2019 19:26:08 GMT

Hi Petya

Changing the payment method worked! Thank you so much!

Re: Cant get spotify premium and got charged 99 cents 6 times

Petya — Thu, 07 Nov 2019 08:34:58 GMT

Hey-hey @DarkGreenGS,

Thanks for confirming!

Super that it got resolved - we're happy for you. 🙂 Don't hesitate to reach out to us whenever you need an advise or some help with the app!

Enjoy your day!