topic Re: Payment Problem in Subscriptions

Payment Problem

KMSYNCU — Thu, 30 Mar 2017 12:23:23 GMT

Hi, I have a premium account and I was extend my account period with a gift card for 3 months. In this instance currently my premium account will continue to 3 months, still getting charged on my card why's that happening?

Re: Payment Problem

osornios — Sat, 01 Apr 2017 01:43:36 GMT

Hey @KMSYNCU,

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In it, the Spotify username you're paying for is shown:

Username/ID:        xxxxxxx

If you're getting charged after using the giftcard, it probably means you're paying more than one account. Checking your receipts is a way to confirm that.

Re: Payment Problem

KMSYNCU — Wed, 05 Apr 2017 22:29:06 GMT

Hi @osornios,

Thank you for replying but i don't have another account and according to my receipts,

My Username/ID: *******

Re: Payment Problem

osornios — Wed, 05 Apr 2017 22:27:24 GMT

@KMSYNCU

That random number is your actual Spotify username, which was assigned automatically to you when you created your account through Facebook. If you see it in your receipt, you need to login with your Facebook details.