topic Re: UNABLE TO PROCESS NEW PAYMENT METHOD in Subscriptions

UNABLE TO PROCESS NEW PAYMENT METHOD

isabelcvasquez — Thu, 10 Oct 2019 23:10:55 GMT

Hi, I am unable to change the payment method. I cancelled the card I used for the payment and I have tried 3 other credit cards to change the payment method byt Spotify won´t accept them. Please help. I want to renew my monthly suscription. Thanks.

Plan

Premium (Family plan)

Country

Colombia

My Question or Issue

Re: UNABLE TO PROCESS NEW PAYMENT METHOD

OneByBoo — Fri, 11 Oct 2019 08:56:01 GMT

Hey there @isabelcvasquez,

thanks for reaching out to the community !

Please make sure to follow the steps provided on this help page.

Logging into you're account overview at Spotify.com should show you the payment methods valid in your country of origin.

Let me know how it goes 🙂

Re: UNABLE TO PROCESS NEW PAYMENT METHOD

kpadgett71 — Fri, 15 Nov 2019 02:17:33 GMT

Going through the same issue and followed the same suggested steps...getting the same results of payment failed.

Any other suggestions?