Problem payment for my 1-year subscription

MarcoCG — Mon, 02 Dec 2019 19:13:49 GMT

Plan

Premium 1 year

Belgium

Device Operating System

windows 10

My Question or Issue

I have paid the amount of 119.88 Euro for my Spotify subscription for 1 year on 23 March 2019. To my surprise, I have noticed that you started billing me after just 8 months, although I still have 4 months before I need to start paying for my Spotify account.

Can you please check what went wrong?

Ik heb voor mijn abonnement van Spotify voor 1 jaar op 23 maart 2019 het bedrag van 119,88 Euro betaald. Tot mijn grote verbazing heb ik gemerkt dat jullie mij na amper 8 maanden al terug factureren!! De 12 maanden zijn nog niet verstreken en ik heb dus nog 4 maanden te goed.

Kunnen jullie eens nakijken of hier geen fout is gebeurd?

Re: Problem payment for my 1-year subscription

Luan — Tue, 10 Dec 2019 02:54:06 GMT

Hey, @MarcoCG
Welcome to Spotify Community and thanks for reaching out here!

I suggest that you contact the Customer Support team to get help with it. Just go on there and choose the best channel for you and explain your issue or doubt. Someone will help you as soon as possible.

The Customer Support team usually replies within 24-48 hours by email.

You can also tweet to @SpotifyCares on Twitter or message Spotify Cares on Facebook.

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

topic Problem payment for my 1-year subscription in Subscriptions

Problem payment for my 1-year subscription

Re: Problem payment for my 1-year subscription